FAQ | Resort

Have questions related to the resort? We're here to help! We have compiled a list of frequently asked questions and answers. Didn't find your answer? Contact us by calling 866.585.8123.

  • Yes, Inn at Bay Harbor, Crooked Tree Cottages, and Lakeside Cottages are non-smoking.

  • Service animals, as defined by the American's With Disabilities Act (ADA) and Michigan service animal legislation are welcome.Comfort animals, emotional support animals, or therapy dogs are not considered service animals under the ADA guidelines. The Cottages at Bay Harbor does not offer pet friendly accommodations; however, there are several boarding facilities nearby.  For boarding options, please contact our Concierge at 231.439.4000.

  • Enhanced Wi-Fi is included in the resort fee as a lodging guest.  

  • Breakfast is not included in stays within the Cottages, but a full breakfast menu is served in The Sagamore Room inside the Inn at Bay Harbor.  Each Cottage also offers a full kitchen for cooking.

  • The Inn at Bay Harbor is conveiently and centrally located between Boyne Mountain and Boyne Highlands, about a 25-minute drive to each resort.  Lift tickets on Ski Packages offer the choice to ski both resorts.  Individually purchased lift tickets are valid only at a single resort of your choosing. 

  • We do not offer a shuttle service between resorts.

  • The outdoor pool, and Cabana Bar are open seasonally weather dependent from May-September only. Every effort is made to ensure the hot tub stays open year-round.