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FAQ | Spring

You may have many questions as you prepare to travel again, and we want to help! We have compiled a list of frequently asked questions and answers. Didn't find your answer? Contact us by calling 866.585.8123.

Please be advised when visiting a public space, including Inn at Bay Harbor, risk of being exposed to COVID-19 does exist. Understanding that no reasonable efforts can entirely wipe out possibilities of a virus being transmitted, we remain committed to taking every step to help protect the safety of our associates and guests.

  • We have implemented a daily health screening for all associates reporting for work.  If an associate does not pass the screening, they will be sent home with pay.  We have created one entrance and exit point for associates and the screening takes place before entering the inner building.  If associates are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • Guests ages 5+ who can medically tolerate a face mask and all resort associates are required by Michigan Executive Order to wear an adequate face covering when in any indoor public space (including lobbies, hallways, restrooms, restaurants, shops) and outdoor space when unable to consistently maintain a distance of six feet or more from individuals who are not members of your household.

    Children ages two years old and older are strongly encouraged to wear a face mask, pursuant to guidance from the CDC.When dining or vising any venue serving food and/or beverages, a face mask must be worn at all times except when actually eating or drinking. This includes while being seated, when ordering, and upon departure.

    When outdoors in areas where distancing six or more feet isn't possible, face masks are required.

    When visiting The Spa, a face mask must be worn in all areas of the facility including lobby, relaxation and locker areas, and treatment rooms. Per emergency order, face masks should be worn during your treatment and until advised by your therapist.

    If you do not have a face mask, please visit the Reception Desk and a mask will be provided to you.  

  • Yes, all associates are required to wear masks during their shifts.  In addition, many associates, including those in food and beverage and housekeeping, are required to wear gloves as appropriate and needed. 

  • We take standards for hygiene and cleanliness very seriously.  On a daily basis, we are working to ensure we meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Rooms and Cottages: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  Sanitizing wipes are also available in the Cottages for guest use.

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • Yes, cash is accepted at the resort, though credit cards and contactless payments are preferred whenever possible. 

  • We have implemented social distancing in all public areas and anywhere that lines form, including at the Reception and Concierge desks, between dining tables, at The Spa, and other locations. 

  • Yes, you may have the max number of occupants as specified on our Lodging pages.

  • There is not a limit on the number of vehicles you can bring for self-parking.  At the Crooked Tree Cottages, parking spaces in front of Cottages are limited.

  • When you book your reservation, a deposit is required. If you cancel outside of 14 days, you receive a refund minus a $10 administrative fee. If you cancel within 14 days, the deposit is non-refundable. However, we will hold the deposit for one year so you can use it towards another stay, and Deposit Assurance is now available for purchase. See our Policies page for details.

  • You can cancel or alter your reservation through your confirmation email, or by calling our Reservations department at 866.585.8123.

  • Shuttle Service is not currently available.  

  • Yes, Inn Kids will be available select dates in summer with a modified schedule providing outdoor activities (weather permitting).

  • Valet parking is available for resort guests staying at the Inn at Bay Harbor.  

  • Yes, The Spa is open for services.  For the health and safety of all guests, please maintain a social distance of six feet, do not enter if you are currently or have been recently sick, and per Michigan law, a face mask is required for entry and during your service until advised by your therapist.  

  • The outdoor swimming pool is open seasonally, and is currently clsoed for the winter. The outdoor hot tub is open and operating at a 25% capacity per Emergency Order. 

    Hand sanitizing stations are available within the pool area, and high-contact points are being frequently and thoroughly cleaned.

    Our pool and hot tub are maintained by CPOs to state guidelines using chlorine as the disinfectant, with electronic monitoring by Eco Lab. 

  • Yes, the new Fitness Center is open and available for guest use. Face masks are required prior to and after your workout, and per Emergency Order a social distance of six feet is required. We ask that guests utilize sanitizing wipes to disinfect equipment following use.

  • Yes, we are delighted to continue offering Concierge services to help you plan and make the most of your stay with us. 

  • We are serving a buffet as often as possible, depending on guest counts. Buffet will be staff-served. We also offer an a la carte menu available for dine-in, carryout, and contactless room delivery.

  • Yes, we have all of our outlets available for carryout and curbside pick-up, as sit-down dining is currently limited to 50% capacity. Please visit our Dining To-Go page for our menus, and dial 4058 from your Cottage phone to order.

  • We are currently open for lunch, dinner, and bar service, 11:30am-11pm. 

  • Guests are welcome to enjoy to-go drinks on our patios, but we currently do not have outdoor dining tables in place. We plan to offer outdoor dining as soon as possible, weather dependent.